Terms & Conditions

Terms and Conditions of Sale

Effective from 1st July 2018.  Please note these ‘Terms and Conditions’ may be subject to change without notice. Training is facilitated by Derby Teaching Schools Alliance, Derby Governance Partnership and in conjunction with STEM Learning on science courses only. The cancellation period for science courses only is 21 days.



Submitting the booking form / email / phone call secures your place and commits you to pay the attendance or cancellation fee.

Organisations are requested to pay the fees charged within 28 days of the date of the invoice.  DTSA reserves the right to charge late payment interest on any outstanding invoice at the rate of 5% above the base rate of Yorkshire Bank Plc.


Cancellations of In-School Support

Cancellations of full day in-school support training are subject to a 25% administration fee where the cancellation is made more than one calendar month before the date of the training course. No refund is payable for a cancellation made within the calendar month immediately prior to the training course. In this event the full sum negotiated will be invoiced and remains payable.



Multiple delegate booking discounts offered to delegates booked at the same time, on the same course or same combination of courses, and from the same organisation, may not be used in conjunction with any other discount or offer.


Cancellations by the Delegate and Refunds


Notice given by delegate (prior to course date) Applicable fee / procedure
More than 2 weeks before the event Delegates may transfer free of charge to any other equivalent price or cheaper course (balance to pay for more expensive course).
Between 1 week and 2 weeks before the event 50% charge of the course.
Between 24 hours and 1 week before the start of the event 75% charge of the course.
Non attendance 100% charge of the course.


Transferring a Booking

A substitute delegate may attend at no extra charge.  Where a delegate transfers his/her booking to another course, the delegate will not be entitled to any refund where he/she cancels attendance at that other course. Only one transfer is permitted per course, per delegate. The fee will be charged as above.